Robert Sorby Drawknives

Whilst we try to ensure our customers get their items as quickly as possible, please also note that due to the nature of our business, our saws are made to order and during busy periods there can be delays with certain items. We also sometimes have to wait for a batch of items to go on the machines to ensure that items remain viable for us to make. We ask for your patience with lead times and where we can will get items out ASAP if in stock.

We endeavour to get all mail order out within a week of order (approximate and subject to the above mentioned issues), with the estimation of a few days post in the U.K. (depending on what service paid for and also the size and weight of the goods) Outside of the U.K, postage is estimated at 7 days.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Please also note, we will accept returns on faulty items and within reason, items ordered that have been un-used and ordered incorrectly (not on personalised items). No returns/refunds will be accepted without prior consent from any personnel at Thomas Flinn & Co. We will not accept any saws/tools back that have been used, damaged, used incorrectly especially against manufacturer's instructions, that have undergone general wear and tear and negligence. In these instances, we will also not re-imburse any postage on the returned item unless genuine fault.

Whilst we appreciate there may be problems at times with postage, we do not accept responsibilty for any damages or loss that happen during transit.