Returns And Refunds

We want you to be happy with your purchase. This policy sits alongside your statutory rights and doesn’t affect them.

Changed your mind

If you’ve changed your mind, you can return unused items in their original, resalable condition within 30 days of receiving your order. Please contact us first so we can issue a returns reference and arrange your return. We’re unable to accept change-of-mind returns on personalised items or items genuinely made to your own specification (bespoke orders), as these are produced specifically for you. Standard catalogue items remain returnable even where built to order.

For UK orders, return postage is free – we’ll provide a prepaid returns label or arrange collection. Once we’ve received the item and checked its condition, we’ll refund you within 14 days.

For orders outside the UK, please see International orders below.

Faulty, damaged, or incorrect items

If an item arrives faulty, damaged, or isn’t what you ordered, let us know within 30 days of receiving it and we’ll put it right with a repair, replacement, or full refund – including any postage you paid. Returns for genuine faults are free: we’ll cover return postage or arrange collection.

This doesn’t cover normal wear and tear, or damage caused by misuse, neglect, or use against the manufacturer’s instructions.

International orders

For international change-of-mind returns, return shipping is the customer’s responsibility. For genuine manufacturing faults, we’ll cover the return shipping.

Damaged or lost in transit

If your order arrives damaged or doesn’t arrive at all, please contact us and we’ll resolve it with the courier on your behalf – you won’t need to deal with the carrier yourself.

To arrange any return, please contact us at orderonline@flinn-garlick-saws.co.uk or 0114 272 5387 before sending anything back.